855-500-MATRIX (6287)

APPLIANCES PROTECTION PLAN

The one plan that covers any five APPLIANCES you own.

 

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The Membership Revolution – appliances

The Matrix Select Five Appliance Plan is just that. You simply select the five household appliances you want covered, and whaa la, they’re covered. It doesn’t matter what brand or age of the appliance. Simply pay the low monthly membership fee and you’re covered. And if your want to swap out an appliance or two from time to time, feel free. That’s a feature of the Matrix Select Five Appliance Plan.

GET THE COVERAGE YOU WANT, FOR AS LONG AS YOU WANT, AT THE PRICE YOU WANT AND NO CANCELLATION FEE!

Are you tired of being pressured into purchasing an expensive extended warranty when you buy a new appliance? Well we here at Matrix are too! That’s why we created the Select Five Appliance Protection Plan! You select the five appliances you want covered. It doesn’t matter if they’re a fancy brand like Viking or if they’re a Maytag. We don’t care if they’re as old as the hills or if they’re brand new. As long as you pay your small monthly membership fee, if any of your five covered appliances need to be repaired or replaced, it’s covered. Forever! Or until you want to cancel. And with the Select Five Appliance Protection Plan you can swap out the appliances you want covered at any time.

There’s no contract, no set term and no hassle. You simply make your affordable monthly payment and the five appliances you selected are covered. It’s that easy. So the next time you make an appliance purchase at a big box retailer, you can skip the extended warranty sales pitch because with your Matrix Select Five Appliance Protection Plan, your new purchase can be covered!

PICK ANY 5 OF THESE APPLIANCES

  • Refrigerator
  • Oven/Range
  • Dishwasher
  • Clothes Washer
  • Clothes Dryer
  • Washer/Dryer/Combo
  • Freezer
  • Cooktop
  • Wall Oven
  • Microwave
  • Ice Maker
  • Garbage Disposal
  • Trash Compactor
  • Kitchen Fan/Exhaust Hood

Matrix Personal Assistant is INCLUDED!

With every membership, enjoy the added benefit of a Matrix Personal Assistant. This service is truly a personal assistant for you. Use this service by calling, using a user-friendly app or going on-line! For instance, if you need a reservation, directions, to make travel arrangements or want to know the weather in Paris, reach out to your Matrix Personal Assistant! Use this benefit as much as you’d like 24 hours a day, seven days a week, 365 days a year! And talk to a real person. Not a computer. And best of all, it's included with any Matrix Protection Plan

WHAT'S STOPPING YOU? SIGN UP TODAY!!

The Matrix Select Five Appliances Protection Plan gives you the coverage you want, for as long as you want and at a price you can afford!

  • No age limit on the appliances
  • Same-day scheduling for service
  • No long-term contract
  • Pay-as-you-go membership
  • Swap out appliances to be covered at any time
  • Coverage never expires as long as you make your monthly pay
  • Hassle-free service
  • Matrix Personal Assistant included at no additional cost

WHEN DOES THE MATRIX APPLIANCE PROTECTION PLAN COVERAGE START?

The plan term starts on the date of enrollment via the registration process. Products are eligible for coverage on the 31st day following the plan term start date. If you purchase a new appliance it can replace an appliance that is currently covered. It must be enrolled in the Matrix Appliance Protection Plan within 30 days of the product's original date of purchase and will be eligible for coverage at the expiration of the manufacturer's original warranty.

HOW DOES THE MATRIX APPLIANCE PROTECTION PLAN WORK?

For one low monthly fee, the Matrix Appliance Protection Plan covers the five appliances you select from mechanical failures that occur during normal use. The plan covers those repairs necessary to return your appliance to its intended functionality under normal operation.

CAN I CANCEL MY PLAN?

Yes, you may cancel your plan for any reason at any time. To cancel, simply call 855-500-6287 (MATRIX) or log in to your user account.

WHAT IS THE DIFFERENCE BETWEEN THE MATRIX APPLIANCE PROTECTION PLAN AND THE SERVICE PLANS OFFERED BY MOST RETAILERS?

A retailer’s plan is expensive and covers only ONE newly purchased appliance with a limited term. Retailers typically sell you a new plan for each product you purchase and the retailer plans often exceed 20% of the purchase price of each appliance. The Matrix Appliance Protection Plan is low-cost and covers your five selected appliances.

WHY DO I NEED A MATRIX APPLIANCE PROTECTION PLAN?

Appliance repairs, even minor, can be very expensive. The Matrix Appliance Protection Plan protects you from incurring unexpected repair or replacement costs if your registered product breaks down during the coverage period as a result of normal wear and tear. There’s the convenience of just one phone number to call to have your registered product diagnosed, repaired, replaced or refunded. And this is all covered under one low monthly fee.

HOW LONG ARE MY PRODUCTS COVERED?

Your coverage will never end as long as you continue paying the low fixed monthly fee. If you select the annual payment option, your five appliances will be covered through the expiration date listed on the agreement.

ARE THERE ANY OTHER ADDITIONAL BENEFITS?

Yes, included at no additional cost to you, your Matrix Appliance Protection Plan comes with the added benefit of the Matrix Personal Assistant. Your Matrix Personal Assistant is available 24 hours a day, seven days a week. Use it as much as you wish and for whatever you need from travel arrangements and restaurant reservations, to traffic conditions and emergency assistance ... you name it, your personal assistant will do it. Anything. Anytime. Anywhere. This no-cost feature is available to you by app, phone, email, text and online.

DO I NEED TO REGISTER MY PRODUCTS TO GET COVERAGE?

Newly purchased products must be registered within 30 days of the product's original date of purchase.

DOES IT MATTER WHERE I BUY SOMETHING?

The Matrix Appliance Protection Plan covers any brand from any retailer.

IS THE MATRIX APPLIANCE PROTECTION PLAN INSURED?

Yes, the Matrix Appliance Protection Plan is fully insured by an A.M. Best A-rated insurance company.

WHAT IS THE MATRIX PROTECTION PERSONAL ASSISTANT?

Your Matrix Appliance Protection Plan comes with the added benefit of the Matrix Personal Assistant at no cost to you! Your Matrix Personal Assistant is available 24 hours a day, seven days a week. Use it as much as you wish and for whatever you need from travel arrangements and restaurant reservations, to traffic conditions and emergency assistance ... you name it, your personal assistant will do it. Anything. Anytime. Anywhere. This no-cost feature is available to you by app, phone, email, text and online

IS THERE A DEDUCTIBLE?

Yes, the deductible for the Appliance Protection Plan is $75 per claim.

WHO PERFORMS THE REPAIR SERVICE IF SOMETHING BREAKS?

When repairing your eligible appliance, only authorized service repair professionals are used. The Matrix Appliance Protection Plan provides you with the same type of service that you would get from the manufacturer or retailer of your product.

WHAT HAPPENS IF I NEED SERVICE?

Call 855-500-6287 when one of your five covered appliances is in need of repair.

IS THERE A SERVICE CHARGE OR DEDUCTIBLE FOR REPAIRS?

Yes, there is a $75 Service Order Charge that is paid directly to the Service Technician.

DO I NEED TO KEEP MY RECEIPTS?

Yes, you must keep all your receipts. You may be required to provide a copy of your retail purchase receipt for the covered product when requesting repair service for that particular product.

WHO PERFORMS THE REPAIR SERVICE IF SOMETHING BREAKS?

When repairing your eligible product, only authorized service repair professionals are used. The Matrix Appliance Protection Plan provides you with the same type of service that you would get from the manufacturer or retailer of your product.

HOW DO I FILE A REPAIR SERVICE REQUEST IF SOMETHING BREAKS?

To file a service request, call 855-500-6287 to request service on any one of your eligible products. You may be required to provide a copy of your original purchase receipt when requesting a repair.

For questions not addressed in the above FAQ’s you can call 855-500-6287

REFER TO YOUR MATRIX APPLIANCE PROTECTION PLAN CONTRACT FOR COMPLETE DETAILS!