855-500-MATRIX (6287)

TECHNOLOGY PROTECTION PLAN

Coverage for the three devices you use most! Your laptop, tablet & smart phone!

 

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WHAT'S COVERED

SMART PHONE COVERAGE FOR:

  • Microphone failure
  • Home button failure
  • Charging port failure
  • Liquid damage
  • Cracked screen
  • Touchscreen malfunction
  • Headphone jack failure
  • Speaker failure
  • Battery failure

TABLET COVERAGE FOR:

  • Drops
  • Spills
  • All mechanical/electrical failures from normal use
  • Screen failure
  • Antenna/Wi-Fi failure
  • Charging port failure
  • Touchscreen failure
  • Won’t power on
  • Battery failure

LAPTOP COVERAGE FOR:

  • Drops
  • Spills
  • All mechanical/electrical failures from normal use
  • Hard drive crash
  • Wi-Fi failure
  • Loose charging port
  • RAM failure
  • LCD burn out

The Membership Revolution – technology

Great coverage on thousands of dollars worth of devices for just a few dollars a month!

With Matrix Protection’s Technology Plan, you get bundled coverage on the three devices you use the most and can’t live without! Your laptop, tablet and smart phone or any combination of three of these devices. Select coverage for two smart phones and one laptop or two laptops and one tablet, or a smart phone, tablet and laptop! You get the picture! Any combination of those three devices!

You’ll have peace of mind with Matrix Protection’s Technology Plan because it includes Accidental Damage coverage from liquid damage and drops. With Accidental Damage coverage, your device is covered for a small monthly payment and a low deductible no matter if it breaks, malfunctions or gets accidentally dropped. With the Matrix Technology Plan you get coverage that will repair, replace or refund if the device isn’t repairable.

There’s no contract, no set term and no hassle. You simply pay a small monthly fee and the three devices you selected are covered. It’s that easy. So the next time you purchase a smart phone, laptop or tablet, you can skip the extended warranty sales pitch because with your Matrix Technology Protection Plan, your new purchase will be covered!

If you already have smart phone extended coverage from your mobile phone provider, don’t worry! Even if the phone is under contract, you can cancel the extended warranty coverage with no fee, penalties or having to change cell phone plans. It’s easy and it’s worth it. And with the Matrix Technology Plan, you can easily transfer your Matrix plan when you upgrade your phone.

Matrix Personal Assistant is INCLUDED!

With every membership, enjoy the added benefit of a Matrix Personal Assistant. This service is truly a personal assistant for you. Use this service by calling, using a user-friendly app or going on-line! For instance, if you need a reservation, directions, to make travel arrangements or want to know the weather in Paris, reach out to your Matrix Personal Assistant! Use this benefit as much as you’d like 24 hours a day, seven days a week, 365 days a year! And talk to a real person. Not a computer. And best of all, it's included with any Matrix Protection Plan

WHAT'S STOPPING YOU? SIGN UP TODAY!!

The Matrix Technology Membership Plan gives you the coverage you want, for as long as youwant and at a price you can afford!

  • Cover any combination of three laptops, tablets or smart phones
  • Low $50 per claim deductible
  • Pay-as-you-go membership with no long-term contract
  • Devices up to two years old at time of enrollment qualify
  • Coverage never expires as long as you continue making your monthly payment
  • Hassle-free service
  • Matrix Personal Assistant included at no additional cost

HOW DOES THE MATRIX TECHNOLOGY PROTECTION PLAN WORK?

For one low monthly fee, the Matrix Technology Protection Plan covers mechanical failures and electrical failures that occur during normal use, and accidental damage from drops and spills. The plan covers those repairs necessary to return your device to its intended functionality under normal operation.

How do I begin?

Once you enroll, you’ll need to register your eligible devices. These include ones that you’ve purchased within the last 24 months. These devices must be registered within 30 days of your Matrix Technology Protection Plan activation date. All future purchases must be registered within 30 days of their purchase date. Be sure to keep all of your receipts.

WHAT IS THE DIFFERENCE BETWEEN THE MATRIX TECHNOLOGY PROTECTION PLAN AND THE SERVICE PLANS OFFERED BY MOST RETAILERS?

A retailer’s plan is expensive and covers only ONE newly purchased device with a limited term. Retailers typically sell you a new plan for each product you purchase and the retailer plans often exceed 20% of the purchase price of each device. The Matrix Technology Protection Plan is low-cost and covers your three registered devices.

WHY DO I NEED AN MATRIX TECHNOLOGY PROTECTION PLAN?

Repairs to cell phones, smart phones, laptops and tablets can be extremely expensive. The Matrix Technology Protection Plan protects you from incurring unexpected repair or replacement costs if your registered device breaks down during the coverage period as a result of normal wear and tear. It also includes coverage for those most common accidents of drops and damage from liquids. There’s the convenience of just one phone number to call to have your registered device diagnosed, repaired, replaced or refunded. And this is all covered under one low monthly fee.

CAN I CANCEL MY PLAN?

Yes, you may cancel your plan for any reason at any time. To cancel, simply call 855-500-6287 (MATRIX) or log in to your user account.

DOES IT MATTER WHERE I BOUGHT MY DEVICE?

The Matrix Technology Protection Plan covers any brand from any retailer.

WHO PERFORMS THE REPAIR SERVICE IF SOMETHING BREAKS?

When repairing your eligible product, only authorized service repair professionals are used. The Matrix Technology Protection Plan provides you with the same type of service that you would get from the manufacturer or retailer of your product.

HOW LONG ARE MY PRODUCTS COVERED?

Your coverage will never end as long as you continue paying the low fixed monthly fee.

WHAT TECHNOLOGY PRODUCTS ARE ELIGIBLE FOR COVERAGE?

Cell phones, smart phones, laptops and tablets purchased as new or factory-refurbished within the past 24 months. At the time of purchase the product must have included a manufacturer’s original or factory-refurbished warranty valid in the United States.

In order to be eligible for the Matrix Technology Protection Plan, the following criteria must be met:

For devices purchased in the last 24 months

  • All devices must have been purchased within the last 24 months from the date of the plan purchase.

  • The manufacturer's original or factory-refurbished warranty must provide at least 90 days parts and labor coverage.

  • Coverage only applies to products used non-commercially.

  • Eligible products must be registered within 30 days of initial plan activation.

  • Eligible products must be in good, working order at time of registration.

  • Customer must be able to provide a valid, readable sales receipt at time of claim for each registered product showing the product’s original date of purchase and the individual sales price paid per product.

For newly purchased products

  • Eligible devices must be registered within 30 days of purchase.

  • The manufacturer's original or factory-refurbished warranty must provide at least 90 days parts and labor coverage.

  • Coverage only applies to products used non-commercially.

  • Eligible products must be in good, working order at time of registration.

  • Customer must be able to provide a valid, readable sales receipt at time of claim for each registered product showing the product’s original date of purchase and the individual sales price paid per product.

IS THERE COVERAGE FOR ACCIDENTAL DAMAGE LIKE DROPPING MY PHONE AND CRACKING THE SCREEN OR DROPPING INTO A SINK FULL OF WATER?

Yes. Accidental Damage Protection is included on your registered devices.

WHAT HAPPENS IF I NEED SERVICE?

Call 855-500-6287 (MATRIX) when a registered product requires repair. We have a network service repair centers available and ready to fix your issue. If the repair costs associated with your product exceed the price you paid for it, or if it can't be repaired because parts are no longer available or the price of repair is too high, you may receive payment of up to the eligible product's original purchase price (excluding sales tax) to replace it.

IS THERE A DEDUCTIBLE?

Yes. The deductible for the Matrix Technology Protection Plan is $50 per claim.

DO I NEED TO KEEP MY RECEIPTS?

Yes. Keep all of your receipts as you may be required to provide a copy of your retail purchase receipt for the covered device when requesting repair service.

HOW DO I FILE A REPAIR SERVICE REQUEST IF SOMETHING BREAKS?

To file a service request, call 855-500-6287 (MATRIX) to request service on any one of your eligible registered devices. You may be required to provide a copy of your original purchase receipt when requesting a repair.