855-500-MATRIX (6287)

TECHNOLOGY PROTECTION PLAN

Coverage for the three devices you use most! Your laptop, tablet & smart phone!

Technology PLAN
 

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WHAT'S COVERED

SMART PHONE COVERAGE FOR:

  • Microphone failure
  • Home button failure
  • Charging port failure
  • Liquid damage
  • Cracked screen
  • Touchscreen malfunction
  • Headphone jack failure
  • Speaker failure
  • Battery failure

TABLET COVERAGE FOR:

  • Drops
  • Spills
  • All mechanical/electrical failures from normal use
  • Screen failure
  • Antenna/Wi-Fi failure
  • Charging port failure
  • Touchscreen failure
  • Won’t power on
  • Battery failure

LAPTOP COVERAGE FOR:

  • Drops
  • Spills
  • All mechanical/electrical failures from normal use
  • Hard drive crash
  • Wi-Fi failure
  • Loose charging port
  • RAM failure
  • LCD burn out

The Membership Revolution – technology

Great coverage on thousands of dollars worth of devices for just a few dollars a month!

With Matrix’s Technology Plan, you get bundled coverage on the three devices you use the most and can’t seem to live without: your laptop, tablet and smart phone or any combination of three of these devices.  As an example, two smart phones and one laptop, two laptops and one tablet, etc.  You get the picture!

You’ll have peace of mind with Matrix’s Technology Plan because it includes accidental damage coverage from liquid damage and drops.  We cover your device for a small monthly payment and a low deductible no matter if your device breaks, malfunctions or gets accidentally dropped.

The Matrix’s Technology Plan not only covers malfunctions and breaks; it also includes coverage for those most common accidents of drops and damage from liquids!  All three of the devices are covered no matter if  they break, malfunction or are accidentally dropped.  With the Matrix Technology Plan, you get coverage that will repair, replace or refund if the device isn’t repairable.

There’s no contract, no set term and no hassle.  You simply pay a small monthly membership fee and the three devices you selected are covered.  It’s that easy.  So the next time you purchase a smart phone, laptop or tablet, you can skip the extended warranty sales pitch because with your Matrix Technology Membership , your new purchase will be covered!  If you already have smart phone extended coverage from your mobile phone provider, don’t worry!  Even if the phone is under contract, you can cancel the extended warranty coverage with no fee, penalties or having to change cell phone plans.  It’s easy and it’s worth it.  And with the Matrix Technology Plan, you can easily transfer your Matrix plan when you upgrade your phone.

Matrix Personal Assistant is INCLUDED!

With every membership, enjoy the added benefit of a Matrix Personal Assistant. This service is truly a personal assistant for you. Use this service by calling, using a user-friendly app or going on-line! For instance, if you need a reservation, directions, to make travel arrangements or want to know the weather in Paris, reach out to your Matrix Personal Assistant! Use this benefit as much as you’d like 24 hours a day, seven days a week, 365 days a year! And talk to a real person. Not a computer. And best of all, it's included with any Matrix Protection Plan

WHAT'S STOPPING YOU? SIGN UP TODAY!!

The Matrix Technology Membership Plan gives you the coverage you want, for as long as youwant and at a price you can afford!

  • Cover any combination of three laptops, tablets and smart phones
  • Low per claim deductible
  • No long-term contract
  • Pay-as-you-go membership
  • Devices up to two years old at time of enrollment qualify
  • Coverage never expires as long as it’s two years old or newer at time of enrollment as long as you make your monthly payment
  • Hassle-free service
  • Matrix Personal Assistant

CLAIM PROCESS FOR A MECHANICAL FAILURE

The GoMonthly Vehicle Protection claims process is fast and effortless. Prior to repair, simply tell the dealership or ASE certified repair facility that you have an extended warranty with GoMonthly Vehicle Protection. They will call the Claims Center number 855-500-6287 (MATRIX). Once the repairs are approved by the claims center and the repairs are completed a payment will be made directly to your repair facility with a corporate credit card. Remember, in case of a mechanical failure you must protect your vehicle from further damage. This may require you to stop the vehicle, turn off the engine, and have the vehicle towed.
Refer to your GoMonthly Vehicle Protection Service Contract for specific details

GoMonthly Vehicle Protection lets you choose the repair facility of your choice. You can have your vehicle repaired by any licensed repair facility in your area. You may take it in for repairs to a new car dealership; your favorite mechanics repair shop, or any national chain that performs vehicle repairs, as long as the repair shop is A.S.E Certified.

If you experience a failure that requires your vehicle to be towed you must call 855-500-6287 (MATRIX).

GoMonthly Vehicle Protection pays your claim quickly and efficiently over the phone with our corporate credit card. Simply present your GoMonthly Vehicle Protection contract to the repair facility who in turn will contact our claims department. You simply pay your deductible. There is no paperwork, no need to layout any money and no limit on the number of claims you may have. GoMonthly Vehicle Protection covers parts, labor and even sales tax, if applicable.

Claim Process For Additional Benefit Coverage

Refer to your GoMonthly Vehicle Protection Plus Contract for specific coverage details

When arranging for Roadside Assistance, please reference your Producer Code of 17190 and Contract Number located on the both your GoMonthly Vehicle Protection and Matrix Rewards contracts.

24-Hour Roadside Assistance Including Towing
Call 1-866-330-0760, 24 hours a day – 7 days a week and the necessary Roadside Assistance will be dispatched.

Windshield Repair Protection
Prior to repair call 1-888-684-9327, Monday through Friday from 9 AM to 5 PM Eastern Time and we will dispatch repair service.

Paintless Dent Repair
To access this benefit call 1-888-684-9327, Monday through Friday from 9 AM to 5 PM Eastern Time to schedule an appointment.

Tire and Wheel Road Hazard Protection
You must obtain authorization prior to the replacement of any tire and/or to any repair or replacement of any wheel. Call 855-500-6287 (MATRIX) Monday through Friday from 9 AM to 8 PM Eastern Time for authorization and instructions. In the event that both the tire and/or wheel damage occurs after the Administrators regular business hours, or on a weekend, and repairs must be effected, you may obtain instructions online at www.niufl.com. Subsequent to afterhours repairs/replacements, call 855-500-6287 (MATRIX) the next business day to report your claim.

WHAT HAPPENS IF I NEED SERVICE?

Call 855-500-6287 (MATRIX) when a registered product requires repair. We have a network of more than 10,000 service repair centers available and ready to fix your problem. If the repair costs associated with your product exceed the price you paid for it -- or if it can't be repaired because parts are no longer available or the price of repair is too high -- you may receive payment of up to the eligible product's original purchase price (excluding sales tax) to replace it.

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How does the Matrix Protection Technology Protection Plan work?

For one small monthly fee, the Matrix Protection Technology Protection Plan allows coverage for mechanical, electrical failures and accidental damage from handling that occur during normal use for any combination of up to 3 cell phones/smart phones, laptop computers or tablet or 3 of the same product. It’s your choice. The plan covers those repairs necessary to return your product to its intended functionality under normal operation.

How do I begin?

Once you enroll, you’ll need to register your eligible products. Eligible products include ones that you’ve purchased in the last 24 months which must be registered within 30 days of your Matrix Protection Technology Protection Plan activation date. And all future purchases which must be registered within 30 days of their purchase date. Be sure to keep all of your receipts.

What is the difference between the Matrix Protection Technology Protection Plan and the service plans offered by most retailers?

A retailer’s plan is expensive and covers only ONE newly purchased product with a limited term. Retailers typically sell you a new plan for each product you purchase. Retailer plans often exceed 20% of the purchase price of each product. The Matrix Protection Technology Protection Plan is inexpensive and like your homeowner’s policy, one price covers your registered products.

Why do I need an Matrix Protection Technology Protection Plan?

Repairs to cell phones, smart phones, laptops and tablets, even minor, can be very expensive. The Matrix Protection Technology Protection Plan protects you from incurring unexpected repair or replacement costs if your registered product breaks down during the coverage period as a result of normal wear and tear. There’s the convenience of just one phone number to call to have your registered product diagnosed, repaired, replaced or refunded. And this is all covered under one low monthly fee.

Can I cancel my plan?

Yes, you may cancel your plan for any reason at any time. To cancel, simply call 888-994-0914 or log in to your user account.

Does it matter where I buy something?

The Matrix Protection Technology Protection Plan covers any brand from any retailer.

Who performs the repair service if something breaks?

When repairing your eligible product, only authorized service repair professionals are used. The Matrix Protection Technology Protection Plan provides you with the same type of service that you would get from the manufacturer or retailer of your product.

How long are my products covered?

Your coverage will never end as long as you continue paying the low fixed monthly fee

What Technology products are eligible for coverage?

Cell phones, smart phones, laptops and tablets purchased as new or factory-refurbished within the past 24 months. At the time of purchase the product must have included a manufacturer’s original or factory-refurbished warranty valid in the United States.

In order to be eligible for a Plan, the following criteria must be met:

For product purchased in the last 24 months

  • All products must have been purchased within the last 24 months from the date of the plan purchase.

  • The manufacturer's original or factory-refurbished warranty must provide at least 90 days parts and labor coverage.

  • Coverage only applies to products used non-commercially.

  • Eligible products must be registered within 30 days of initial plan activation.

  • Eligible products must be in good, working order at time of registration.

  • Customer must be able to provide a valid, readable sales receipt at time of claim for each registered product showing the product’s original date of purchase and the individual sales price paid per product.

For newly purchased products

  • Eligible products must be registered within 30 days of purchase.

  • The manufacturer's original or factory-refurbished warranty must provide at least 90 days parts and labor coverage.

  • Coverage only applies to products used non-commercially.

  • Eligible products must be in good, working order at time of registration.

  • Customer must be able to provide a valid, readable sales receipt at time of claim for each registered product showing the product’s original date of purchase and the individual sales price paid per product.

Is there coverage for accidental damage like dropping my phone and cracking the screen or dropping into a sink full of water?

Yes, Accidental Damage from Handling Protection under the Matrix Technology Protection Plan is included for your registered products.

What happens if I need service?

Call 855-500-6287 (MATRIX) when a registered product requires repair. We have a network service repair centers available and ready to fix your problem. If the repair costs associated with your product exceed the price you paid for it -- or if it can't be repaired because parts are no longer available or the price of repair is too high -- you may receive payment of up to the eligible product's original purchase price (excluding sales tax) to replace it.

Is there a deductible?

Yes, the deductible for the base Technology Protection plan is $25 per claim. The deductible for Accidental Damage is $50.

Do I need to keep my receipts?

Yes, you must keep all your receipts. You may be required to provide a copy of your retail purchase receipt for the covered product when requesting repair service for that particular product.

How do I file a repair service request if something breaks?

To file a service request, call 888-994-0914 to request service on any one of your eligible products. You may be required to provide a copy of your original purchase receipt when requesting a repair.